Privacy policy

Privacy Policy

Effective: June 2026

Introduction

Coastline Pet Products Inc., operating as Lick n’ Clip (“we,” “us,” or “our”), is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US privacy laws.

Information We Collect

We collect the following types of personal information:

  • Contact information: name, email address, phone number, shipping and billing address

  • Payment information: processed securely through Shopify Payments; we do not store your full card details

  • Order information: purchase history, items ordered, order value

  • Device and browsing data: IP address, browser type, pages visited, referring URLs (collected automatically via cookies)

  • Marketing preferences: whether you have opted in to receive email communications

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Send order confirmations, shipping updates, and customer service communications

  • Send marketing emails if you have opted in (you may unsubscribe at any time)

  • Improve our website and product offerings

  • Comply with legal obligations

  • Prevent fraud and protect the security of our store

Third-Party Services

We share your information with trusted third-party service providers only as necessary to operate our business:

  • Shopify: our e-commerce platform, which processes payments and stores order data. Shopify’s privacy policy is available at shopify.com/legal/privacy.

  • Klaviyo: our email marketing platform, which stores your email address and marketing preferences. Klaviyo’s privacy policy is available at klaviyo.com/legal/privacy-policy.

  • Meta (Facebook/Instagram): we use the Meta Pixel to measure the effectiveness of our advertising. Meta may use this data in accordance with their Data Policy at facebook.com/privacy/policy.

  • Google Analytics: we use Google Analytics to understand how visitors use our website. Google’s privacy practices are described at policies.google.com/privacy.

We do not sell your personal information to any third party.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features of our website may not function properly as a result.

Email Marketing

If you opt in to our email list, you will receive promotional communications from Lick n’ Clip. You may unsubscribe at any time by clicking the “Unsubscribe” link in any email, or by contacting us directly at hello@licknclip.com. We will process your request promptly.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal and accounting requirements. Order records are typically retained for a minimum of seven years in accordance with Canadian tax law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you

  • The right to correct inaccurate information

  • The right to request deletion of your information, subject to legal obligations

  • The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at hello@licknclip.com. We will respond within 30 days.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption for all transactions.

Children’s Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Coastline Pet Products Inc.

Operating as Lick n’ Clip

Ontario, Canada

hello@licknclip.com